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frequently asked questions

Our main restaurant can be accessed by wheelchair via our main entrance. The access to the restaurant can be either with the use of an assisted ramp or mobility chair. Please inform us if you require assistance in advance so that one of our staff members can assist at the time of reservation.

Please note, that our toilets are currently not accessible to wheelchair users at The Ivy Dawson Street, Dublin and The Ivy in The Lanes, Brighton

Unfortunately, due to the restaurant layout, we are not able to accommodate large groups on multiple tables. If your party size exceeds the maximum table size for the main restaurant please contact our private dining team by calling 0203 727 6548 or emailing [email protected]. We offer larger parties a bespoke booking service, with exclusive menus and private rooms.

We are unable to allow dogs in the restaurant, however, Registered Assistance Dogs are of course welcome.

Our dress code is smart casual. Tailored shorts and short sleeved shirts are permitted during fine weather. However, guests are asked to be respectful of the fact that many diners will be dressed for a celebration.

We don’t take reservations for drinks, but we’ll do our best to find you a place at the bar whether you’re waiting for your table, or just joining us for post dining cocktails.

To ensure dining experiences are enjoyable for all guests in our restaurant we do not allow party decorations or balloons. However, if you’d like to have a celebration cake, we’d be happy to help. Just let us know at least 48 hours before your booking and we’ll talk you through the available options. You are, of course, more than welcome to bring your own celebration cake with you. Due to health and safety regulations, we won’t be able to serve it to you, but we can present it at your table after your meal and keep it aside for you to take with you when you leave.

We welcome children of all ages. Please do count them (including babies) into your final party size. If you would require a highchair or space for a pushchair, please specify this at the time of booking.

While we always do our very best to fulfil our guests’ requests, all tables are allocated on arrival and can’t be guaranteed in advance.

We have a range of gift vouchers available to purchase via our website. If a loved one or colleague is dining with us and you’d like to treat them to a bottle of champagne or some vouchers towards their meal with us then please call us on 0330 055 7045 and we will organise this for you.

If you have missing points on your Premier Rewards app, complete the Missing Points form within the App using your Booking Date, CHK#, TBL# and Bill Value; including a photo of the receipt.

You can book a table 6 months in advance via our website or app which shows our live availability. If you need further assistance, our reservation lines are open 9am to 8pm Monday to Saturday and 9am to 6pm on Sundays. Our bar areas are available for pre or post dining drinks. Space at the bar is subject to availability and may not be possible in busy periods but we will always do our best to accommodate our guests.

If you already have a booking with us, you can amend or cancel your booking via your confirmation email or text message. If you still need assistance, please give us a call on 020 3301 0500 and a member of our team will be able to help you.

We do not currently operate a waiting list, but you can see live, up-to-date availability on our website. Our restaurant will do it best to accommodate walk ins but we cannot guarantee availability in busy periods. Any cancelled tables are immediately available online; we recommend that guests periodically check online availability as our online system is live and accurate.

If a loved one or colleague is dining with us, and you’d like to treat them to a bottle of champagne or pay towards their meal, please call us on (+44) 2045861085 and we would be delighted to organise this for you. We offer prepayments starting from £25 and can also deliver a personalised message to the table. Please note, all prepayments are required to be taken 2 weeks from the event at the earliest and we require a pre-payment four hours prior to the reservation at the latest.

We can cater for some allergies and intolerances. Although we do not have a separate menu for these, we may have some options on the menu to accommodate your requirements. Please scan the QR code on our menus for allergy, nutritional and ingredients information. Please speak to your server on the day of your visit for more information. Unfortunately, we are unable to modify our dishes, so we kindly recommend selecting an option that does not include any ingredients you are allergic or intolerant to. Please be advised that although we take every necessary precaution, we cannot guarantee the total absence of allergens in our dishes.

Our Cream Tea is served from 11:30-5pm on a daily basis, with the last reservations at 4:45pm. To book a table for Cream Tea, simply make a standard booking online during the Cream Tea service. If you have any dietary requirements, please let us know at least 48 hours in advance and we’ll do our best to accommodate.

We serve afternoon tea between 3pm and 5pm daily, with the last reservations at 4:45pm. We’re happy to cater for special dietary requirements including non-gluten, vegan, pescatarian and vegetarian afternoon tea. Please contact the reservation team prior, giving them at least 48 hours’ notice.

The following sites do not currently serve afternoon tea. If you have an afternoon tea experience voucher you are able to redeem the value against your bill when dining or please see specific restaurant pages for afternoon tea availability. We apologise for any inconvenience.

– The Ivy Kensington Brasserie
– The Ivy Dawson Street, Dublin
– The Ivy Buchanan Street, Glasgow
– The Ivy St Albans Brasserie
– The Ivy, West Street
– Granary Square Brasserie
– The Ivy Market Grill, Covent Garden
– The Ivy City Garden
– The Ivy Cafe Wimbledon
– The Ivy Cafe Blackheath
– The Ivy St John’s Wood
– The Ivy Cafe Marylebone
– The Ivy Soho Brasserie

Please be assured our Roof Garden restaurant in an indoor restaurant with the added surprise of a retractable roof for when the weather is warm. All tables are allocated on arrival and specific tables requests cannot be guaranteed but we will always do our best to accommodate you.

Please make us aware on arrival that you would like to join us upstairs for drinks afterwards and we will always try our best to accommodate you, but please note all tables are on a first come first serve basis so are subject to availability.

Due to the layout of our terrace, we’re unfortunately unable to accommodate pushchairs or buggies in this area. However, we’re more than happy to accommodate them inside. Just let us know when you book, and we’ll make sure everything’s set up for you.